FREQUENTLY ASKED QUESTIONS

1. Will my contents be okay if they aren't in climate-controlled storage

   ANSWER: Yes, however, certain precautions should be taken with electronics if you move out during the cold winter months. Just let them sit for a few hours to warm up to room temperature prior to use.

2. Will my contents get wet in storage

   ANSWER: All of our storage units have fitted roll-up garage doors to ensure the elements don't get inside.

3. Can we get in whenever we want

   ANSWER: Customers can have access to their storage units at any time during our business hours. As an extra security measure we do have an alarm system that is activated after hours.

4. For how long am I obliged to rent a storage unit

   ANSWER: Only for as long as you need it. You set the term. Easy renewal options make it possible to extend your time if you need it.

5. Do I have to pay first and last month rent up front

   ANSWER: No! You are only charged for the month you move in and we don't collect rent for the last month in advance.

6. Do you insure my property

   ANSWER: We don't insure your property, however, we do offer storage insurance through a reputable insurance company.

7. What is the height of your storage units

   ANSWER: This is important since we know you wish to make the most efficient use of the space you rent. You will want to calculate cubic feet when considering how much space you will need to stack boxes, etc. Our standard storage units have a ceiling height of 9 feet while our climate-controlled buildings feature 10 foot ceilings.

8. Do I need to be concerned with pests such as rodents

   ANSWER: We have a pest control company coming in on a regular basis to help assure that rodents are kept under control.

9. Can I store anything I wish in the unit I rent

   ANSWER: We do not permit the storage of food stuffs or contraband.

10. I haven't got a lock - will you provide one

    ANSWER: You may purchase a lock at our counter when you rent your unit.

11. I haven't got access to any boxes and other packing supplies. Do you have any for me

    ANSWER: We do have most packing materials, however, boxes are still not available from our location.

12. I have goods that cannot be stacked. Can you help us to get shelving

    ANSWER: Yes - we can help you. We can arrange to have shelving built for you at a reasonable price. You may call us for details (519-623-4777).